Ability to use logic and purpose to identify the strengths and weaknesses of alternative solutions
the guts and soul of our Corporation is our folks. We’re a staff of mission-pushed engineers which has a enthusiasm for purposeful innovation and collaboration to resolve sophisticated authentic-earth challenges for our purchasers. we have been constantly in search of like-minded talent!
Will interact with Operations making sure that the anticipations with regards to QA help for the strategies are satisfied
From a worldwide outsourcing Option supplier to a full-fledge customer experience administration firm, Etech gives items & providers of digital engagement, AI-enabled technological innovation program for customer engagement and good quality monitoring, omnichannel CX help, quality checking providers and is particularly a technological innovation lover for primary manufacturers all around the entire world.
Take inbound or make outbound phone calls to consumers with the target of speaking about non- income connected issues.
About us Etech delivers next-era BPO remedies. a worldwide minority-owned enterprise, Etech has created and trademarked how to show your info into strategic insights. Leveraging more info the strength of synthetic additionally human intelligence Etech improves training and coaching to concentrate on critical behaviors developing enhanced customer encounters and shareholder price. Etech launched in 2003 with only four hundred staff and one Speak to Heart in Nacogdoches, Texas.
Assistant coach, it truly is your duty to keep trainees coming back by means of different strategies including ensuring paychecks are correct, building a link from working day a person, and equipping them Along with the needed competencies to outclass their friends!
A professional demeanor with the opportunity to get ownership of every chat and email and find an answer For each and every purchaser
controlling a distant or hybrid workforce may be complicated, but with the ideal strategies, it may be successful! On this episode of rapid Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable strategies regarding how to successfully lead hybrid or remote groups—from location obvious ambitions to fostering potent interaction.
Additional jobs, assignments or tasks could possibly be assigned to be able to guide the Office/firm meet up with their objectives and supplying the final word support to our clientele.
From staff augmentation or compact programs up grade jobs to full turnkey automation design and style/Make projects, E Tech Group has the best people, knowledge, and marketplace expertise to provide in your case.
Supports HR and payroll features as desired, like although not limited to: comply with up with discrepancies for new seek the services of paperwork and Advantages files.
you may present partaking, responsive, well timed phone and email aid to purchaser shoppers, product sales, together with other interior crew associates. You will be the position of Speak to for The patron and/or gross sales team member as you retain them educated on the status of open problems while actively Functioning to troubleshoot and resolve them.
Assemble all essential facts when engaged on purchaser’s cause to contact and update tickets centered over the communication or escalate a similar to worried Office.